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Oh #BSOD, how you get everywhere.  (Taken with Instagram at North Terminal)

Oh #BSOD, how you get everywhere. (Taken with Instagram at North Terminal)

Photo tagged as: bsod

Travelodge: A Poor Customer Experience Hotel Chain

Arrived at a Travelodge, about 22:45 tonight (30th July ‘12), after a 16 hour working day covering 320 miles, transporting 2.5 tonnes of PC’s, only to find that you have to pay £3 for parking as Travelodge don’t own the carpark.

Ok, only £3, but after a long & tiring day I didn’t expect to have to find £3 from somewhere. Ended up mincing around on the phone, in the car park, for 20 mins, trying to pay by phone.

"Sorry, you do not have anymore registration numbers stored. Please text 68680 with the word REG followed by a space and your new registration number. This call will now end."

I might have been less displeased had I been forewarned. Not everybody carries cash around on them and not everybody checks in at regular times.

Poor customer experience IMO & as I’m the customer, my opinion counts. Sadly, for Travelodge, the one (& only) time I use them I’m left with a feeling of dissatisfaction that will make me choose one of their competitors next time.

It’s not all about the bottom line & the little things do count for a lot.

Text tagged as: travelodge customer_experience dissatisfaction fail
Taken while driving up the M1, just north of Nottingham. No filter applied! (Taken with Instagram)

Taken while driving up the M1, just north of Nottingham. No filter applied! (Taken with Instagram)

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"Y should I wear clothes properly?"

"Y should I wear clothes properly?"

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Staircase at Devonshire House, 1 Devonshire street (going up!) (Taken with Instagram)

Staircase at Devonshire House, 1 Devonshire street (going up!) (Taken with Instagram)

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(Source: boara)

Photo tagged as: reblog - Reblog from juliasegal
Wake up London, it’s a beautiful morning!! (Taken with Instagram at Hilly Fields Park)

Wake up London, it’s a beautiful morning!! (Taken with Instagram at Hilly Fields Park)

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The Cricketers, Clavering, entrance at night.  (Taken with Instagram)

The Cricketers, Clavering, entrance at night. (Taken with Instagram)

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