Travelodge: A Poor Customer Experience Hotel Chain
Arrived at a Travelodge, about 22:45 tonight (30th July ‘12), after a 16 hour working day covering 320 miles, transporting 2.5 tonnes of PC’s, only to find that you have to pay £3 for parking as Travelodge don’t own the carpark.
Ok, only £3, but after a long & tiring day I didn’t expect to have to find £3 from somewhere. Ended up mincing around on the phone, in the car park, for 20 mins, trying to pay by phone.
“Sorry, you do not have anymore registration numbers stored. Please text 68680 with the word REG followed by a space and your new registration number. This call will now end.”
I might have been less displeased had I been forewarned. Not everybody carries cash around on them and not everybody checks in at regular times.
Poor customer experience IMO & as I’m the customer, my opinion counts. Sadly, for Travelodge, the one (& only) time I use them I’m left with a feeling of dissatisfaction that will make me choose one of their competitors next time.
It’s not all about the bottom line & the little things do count for a lot.
Taken while driving up the M1, just north of Nottingham. No filter applied! (Taken with Instagram)
Staircase at Devonshire House, 1 Devonshire street (going up!) (Taken with Instagram)
Geeklist Update: In the early iChatAV days, one of the many things Steve Jobs called me was a "fuckchop" - Andy Grignon via @gklst
Inspiration comes from so many places. On the eve of the Apple WWDC a legendary developer surfaces to announce:
“In the early iChatAV days, one of the many things Steve Jobs called me was a “fuckchop”. When I got to iPod, I thought it would make a nice title.” - Andy Grignon [posted today on…
